Concrete can conceal both the route and the visible symptoms of a pipe leak. Water may emerge at an edge or travel into another room. We investigate the affected system and use appropriate evidence to decide where access should be made.
Signs worth noting
- Persistent moisture at the edge of a solid floor
- Unexplained loss from buried pipework
- A heating or supply leak beneath screed
What happens next
We assess pipe routes, isolation options and floor construction. Depending on conditions, tracer gas, acoustic investigation or thermal patterns can help narrow the suspected position.
Before you contact us
Share drawings, renovation records and any knowledge of underfloor heating or embedded services. Tell us about access restrictions and occupied areas.
From the findings to the fix
The detection stage guides the practical excavation and plumbing repair. We explain the proposed opening before proceeding. Making good concrete finishes, flooring or other decorative reinstatement is excluded from the fixed-price offer.
For residential work, the £1,195 total includes investigation, access, the plumbing repair, parts and materials, testing and a report. The £100 booking deposit is deducted from the total. Commercial instructions are quoted separately.
Decorative and remedial reinstatement after access is excluded. The repair workmanship comes with a 12-month warranty. We explain the job before the appointment is confirmed.
See the complete packageGOOD TO KNOW
Your questions, answered.
Is breaking the floor part of access?
Access or excavation required for the residential leak repair is included. Remedial reinstatement and the finished surface afterwards are excluded.
How does the £100 deposit work?
First, contact us about the leak. Once the job and appointment are confirmed, we send you a payment link for a £100 booking deposit. This is deducted from £1,195, leaving £1,095. Sending an enquiry does not take a payment or confirm an appointment.
Will you need to lift floors or open walls?
Detection helps narrow down the source before access is made. Some leaks require floors, walls, ceilings or external surfaces to be opened so the pipe can be repaired. We explain what is needed and aim to avoid unnecessary disruption.
Can I claim through my insurance?
We provide a detailed Trace & Access report for you to submit to your insurer. Acceptance and reimbursement depend on your policy, excess, limits and insurer’s decision. Check any approval requirements with your insurer before work begins.